Answering questions from the translators

Responding to translator comments

At times, translators may reach out with specific contextual questions about the content that they are translating. We have the perfect function to easily ensure you and the translators can collaborate effectively in a structured discussion to make sure everyone is on the same page. With this feature you can send or receive comments from the translator(s) translating that particular task.
This is known as the "Chat" Function to translators and they are able to send you their queries for each translation request you make.
They will use this chat to communicate with you about any questions that they have about the source text, or translation preferences.
When this occurs, you will receive an email notification to let you know there is a comment waiting to be answered.
All communication will happen on the Tolq platform.
You can use this feature while the translation is still "In Progress" OR during the "Review" phase of the translation request.
These conversations are not private and will be available to all translators involved as well as Tolq staff.

How to view comments & questions from translators?

To view comments and questions from the translators, there are a few options to get there.

Option 1:

1. To locate the relevant Translation Request task card on your the Translation Overview Page you can do the following:

Filter the "Comments" filter by > "With pending comments"

The translation requests with pending comments will be filtered out and it will look something like this:

Next click on the "Unread comments" button.
You will be taken to the "Tasks in progress" tab and all of the tasks in that translation request will be filtered out. The task with comments is indicated by the red bubble. And it will look something like this;

To access the comments, click on the red bubble indicating the number of new comments.

Option 2:

2. Navigate to the "Tasks in progress" tab on the Translation Overview Page. And then also filter the tasks by "Comments" > "With pending comments"

The tasks (part of the bigger translation request) with unread comments will be filtered out and it will look something like this:

To access the comments, click on the red bubble indicating the number of new comments.

How to reply to the questions and comments?

For Translation requests with the "translating" (In Progress) status:

After clicking on the New comments indicator, the task will open up and the chat will beon the right hand side of the screen.

Some comments could be general comments and others could be related to a specific sentence or segments.
Comments relating to specific segment, will be indicated by the segment number in the chat bubble.

To see which segment the comment relates to, simply click or hover over that comment - the related segment will be highlighted when you do this.

To reply to general comments (not related to a specific segment), simply click into the text field, type your response and then click "Comment" to submit your response.

For comments relating to a specific segment in the translation, you need to click on the segment(s) (to tag it) before you start typing your comment. Please note that you can select multiple segments or just one segment.

Once you've selected the relevant segments, click the "Ask for corrections" button.Your comment with the tagged segments will be sent to the translator. They will also receive an email to notify them of your request. It should look like this:

You will be notified again if the translator has any further queries or when they respond to your comments or questions.

For tasks in the "Ready to review" status:
If the task has already been completed and it's in "Ready to Review" state, you have the opportunity to as for corrections or adjustments.

See the article "Asking for corrections" for more information on how to ask the translator for adjustments.